Assessing Problem-Based Learning satisfaction using Net Promoter Score in a virtual learning environment

Abstract

The COVID-19 pandemic has forced us to adapt our teaching/learning strategies to a synchronous/asynchronous online environment, while maintaining a focus on outcomes in vocational training courses. Continuous improvement in education involves the measurement and feedback of teaching/learning processes. In this sense, the Problem-Based Learning strategy with the Net Promoter Score methodology was evaluated due to its simplicity and reliability of the methodology. For the application of Problem-Based Learning a problematic situation was enunciated for students to solve by applying an 8-step method and at the end of the course a questionnaire was applied with 15 items classified in three subscales (knowledge, skills and attitudes) to measure the Net Promoter Score. The result in the three courses: Data Structure, Artificial Intelligence and Emerging Technologies; were higher than 75%, which reveals a higher than average level of satisfaction in education/training whose value is 71%.