Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.12394/8410
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dc.contributor.advisorFlórez García, Wilmeres_ES
dc.contributor.authorGuzmán Ortiz, Carla Victoriaes_ES
dc.contributor.authorNavarro Acosta, Nohelia Gabrielaes_ES
dc.date.accessioned2021-01-26T16:38:27Z-
dc.date.available2021-01-26T16:38:27Z-
dc.date.issued2020-
dc.identifier.citationGuzmán, C. y Navarro, N. (2020). Impact of digital transformation on the individual job performance of insurance companies in Peru. Tesis para optar el título profesional de Licenciada en Administración, Escuela Académico Profesional de Administración, Universidad Continental, Huancayo, Perú.es_ES
dc.identifier.urihttps://hdl.handle.net/20.500.12394/8410-
dc.description.abstractThe objective of this study was to analyze and determine the impact of digital transformation on the individual job performance of insurance companies in Peru. The deductive inferential scien- tific method of explanatory level was used, with a non-experimental design, to four insurance companies that operate in the regions of Arequipa, Cusco, Iquitos, Lima, Tacna and Trujillo. The results generated by structural equations show that customer service experience (CSE), based on digital transformation, had a positive impact on task performance (p <0.05) and contextual per- formance (p <0.05); in contrast, the customer service experience (CSE), based on digital transfor- mation, was found to have no impact on counterproductive behavior (p> 0.05). In relation to the collaborator's capabilities (CC) based on digital transformation, the results reveal that it had a significant influence on task performance (p <0.05) and contextual performance (p <0.05), while it did not have any impact on counterproductive behavior (p> 0.05). Likewise, processes based on digital transformation (P) significantly influence task performance (p <0.05) and contextual per- formance (p <0.05), unlike counterproductive behavior that did not present a causal link with the processes (p> 0.05). Finally, the business model based on digital transformation (BM) had no implications for task performance (p> 0.05), contextual performance (p> 0.05) and counterpro- ductive behaviors (p> 0.05). The conclusion of the study indicates that the customer service ex- perience, the collaborator's capabilities and processes based on digital transformation contribute to the performance and contextual performance of the workers of the insurance companies in Peru.es_ES
dc.formatapplication/pdfes_ES
dc.format.extentp. [337]-346es_ES
dc.language.isoenges_ES
dc.publisherUniversidad Continentales_ES
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.rights.urihttps://creativecommons.org/licenses/by/4.0/es_ES
dc.sourceUniversidad Continentales_ES
dc.sourceRepositorio Institucional - Continentales_ES
dc.subjectDigitalizaciónes_ES
dc.subjectTrabajoes_ES
dc.titleImpact of digital transformation on the individual job performance of insurance companies in Perues_ES
dc.typeinfo:eu-repo/semantics/bachelorThesises_ES
dc.rights.licenseAttribution 4.0 International (CC BY 4.0)es_ES
dc.rights.accessRightsAcceso abiertoes_ES
dc.publisher.countryCAes_ES
thesis.degree.nameLicenciada en Administraciónes_ES
thesis.degree.grantorUniversidad Continental. Facultad de Ciencias de la Empresa.es_ES
thesis.degree.disciplineAdministraciónes_ES
thesis.degree.programPregrado presencial regulares_ES
dc.identifier.doihttps://doi.org/10.5267/j.ijdns.2020.9.005es_ES
dc.subject.ocdehttp://purl.org/pe-repo/ocde/ford#5.02.04es_ES
renati.advisor.dni40105223-
renati.advisor.orcidhttps://orcid.org/0000-0001-9067-839Xes_ES
renati.author.dni44175491-
renati.author.dni45926640-
renati.discipline413016es_ES
renati.levelhttps://purl.org/pe-repo/renati/level#tituloProfesionales_ES
renati.typehttps://purl.org/pe-repo/renati/type#tesises_ES
dc.type.versioninfo:eu-repo/semantics/publishedVersiones_ES
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