Veuillez utiliser cette adresse pour citer ce document : https://hdl.handle.net/20.500.12394/12287
Titre: Digitalization and satisfaction among Peruvian users towards their civil registration office
Auteur(s): Vicente Luquillas, Yeralyn Patrick
Rojas Blas, Carolay Yasmin
Vizarreta Alva, Raquel
metadata.dc.contributor.advisor: Ledesma Munive, Marco Antonio
Mots-clés: Digitalización
Satisfacción del cliente
Editeur: Universidad Continental
Date de publication: 2022
metadata.dc.date.available: 13-jan-2023
Référence bibliographique: Vicente, Y., Rojas, C., y Vizarreta, R. (2022). Digitalization and satisfaction among Peruvian users towards their civil registration office. Tesis para optar el título profesional de Ingeniero Empresarial, Escuela Académica Profesional de Ingeniería Empresarial, Universidad Continental, Huancayo, Perú.
metadata.dc.identifier.doi: https://doi.org/10.5267/j.ijdns.2022.7.005
Résumé: Digitalization is a reality for everyone, including the government. As a consequence, more govern- ments around the globe started to digitize their services, looking for more user satisfaction. In the case of Peru, the civil registration service, called RENIEC, found its particular way to implement digital solutions for their services. Therefore, did those efforts have any effect on the users’ satisfac- tion? The current analysis using ordinary least squares and Shapley’s value evaluated the impact of digitalization on user satisfaction. After the necessary research, we found that the birth and divorce digital process positively affected user satisfaction, while divorce did not.
metadata.dc.relation: http://growingscience.com/beta/ijds/5546-digitalization-and-satisfaction-among-peruvian-users-towards-their-civil-registration-office-.html
Extension: 8 páginas
metadata.dc.rights.accessRights: Acceso abierto
metadata.dc.source: Universidad Continental
Repositorio Institucional - Continental
Collection(s) :Tesis

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IV_FIN_114_TE_Vicente_Rojas_Vizarreta_2022.pdfVicente Luquillas, Yeralyn Patrick ; Rojas Blas, Carolay Yasmin ; Vizarreta Alva, Raquel789.67 kBAdobe PDF
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