このアイテムの引用には次の識別子を使用してください:
https://hdl.handle.net/20.500.12394/12287
タイトル: | Digitalization and satisfaction among Peruvian users towards their civil registration office |
著者: | Vicente Luquillas, Yeralyn Patrick Rojas Blas, Carolay Yasmin Vizarreta Alva, Raquel |
metadata.dc.contributor.advisor: | Ledesma Munive, Marco Antonio |
キーワード: | Digitalización Satisfacción del cliente |
出版者: | Universidad Continental |
発行日: | 2022 |
metadata.dc.date.available: | 13-1月-2023 |
引用: | Vicente, Y., Rojas, C., y Vizarreta, R. (2022). Digitalization and satisfaction among Peruvian users towards their civil registration office. Tesis para optar el título profesional de Ingeniero Empresarial, Escuela Académica Profesional de Ingeniería Empresarial, Universidad Continental, Huancayo, Perú. |
metadata.dc.identifier.doi: | https://doi.org/10.5267/j.ijdns.2022.7.005 |
抄録: | Digitalization is a reality for everyone, including the government. As a consequence, more govern- ments around the globe started to digitize their services, looking for more user satisfaction. In the case of Peru, the civil registration service, called RENIEC, found its particular way to implement digital solutions for their services. Therefore, did those efforts have any effect on the users’ satisfac- tion? The current analysis using ordinary least squares and Shapley’s value evaluated the impact of digitalization on user satisfaction. After the necessary research, we found that the birth and divorce digital process positively affected user satisfaction, while divorce did not. |
metadata.dc.relation: | http://growingscience.com/beta/ijds/5546-digitalization-and-satisfaction-among-peruvian-users-towards-their-civil-registration-office-.html |
Extension: | 8 páginas |
metadata.dc.rights.accessRights: | Acceso abierto |
metadata.dc.source: | Universidad Continental Repositorio Institucional - Continental |
出現コレクション: | Tesis |
このアイテムのファイル:
ファイル | 記述 | サイズ | フォーマット | |
---|---|---|---|---|
IV_FIN_114_Autorización_2022.pdf Restricted Access | Autorizaciòn | 288.16 kB | Adobe PDF | 見る/開く 別刷り依頼 |
IV_FIN_114_TE_Vicente_Rojas_Vizarreta_2022.pdf | Vicente Luquillas, Yeralyn Patrick ; Rojas Blas, Carolay Yasmin ; Vizarreta Alva, Raquel | 789.67 kB | Adobe PDF | 見る/開く |
このアイテムは次のライセンスが設定されています: クリエイティブ・コモンズ・ライセンス